Subject Information

We offer a range of programmes relevant to this industry, from event planning to customer service and retail skills to contact centre operations and door supervision.

The courses are ideal for people already working in the industry to enhance their career prospects, with recognised qualifications for professional development, and also for people looking to work within a customer-led environment. You will develop your customer service skills and knowledge and learn to work well within a team to deliver what the customer needs.

What our students say

Customer Service & Hospitality Student Sue Felstead

Sue Felstead

We needed to earn money from our smallholding in Wembdon, so started catering for wedding receptions. The Personal Licence Holders Award is our first step towards obtaining a premises licence so that we can offer a complete food, drinks and entertainment package. The course taught me everything I need to know, and gave me the confidence to believe that we will achieve our goals.”

Sue is the owner of Greenway Farm, Cannington and is looking to expand her business and open it up to the general public.