Course Information

Who is the course for?

This is for people working in Administration in any sector. It is intended for individuals whose job role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. Learners will be contributing to the development and implementation of administrative services within their organisation, and have a substantial amount of administrative experience.

What does the course involve?

The NVQ is related directly to the learners job role and helps to reflect on performance at work and reviewworking practices. It provides a personal development opportunity and enhances efficiency within organisations. 

Candidates must achieve a minimum of 40 credits. Completion of the mandatory units will provide 13 credits. The remainder will be achieved by completing a selection of optional units (depending on credit value and rules of combination). The Assessor will provide guidance on the selection of appropriate units.

Mandatory Units:

  • Manage own performance in a business environment
  • Evaluate and manage own performance in a business environment
  • Work in a business environment
  • Communicate in a business environment

Optional Units:

The optional units cover a wide variety of roles within administration including: solve business problems, work with other people in a business environment, contribute to decision making in a business environment, produce documents in a business environment, support the organisation of an event, support the organisation of business travel or accommodation, use electronic message systems, develop a presentation, deliver, monitor and evaluate customer services to internal customers, organise and report data, respond to change in a business environment, use occupational and safety guidelines when using keyboards and bespoke software.

The Assessor will help identify the most appropriate units for your individual role.

What makes this course special?

Our NVQs are fully supported through our online portfolio system (OneFile).  Candidates have access to the portfolio online in order to upload work, view progress to date (shown as a total percentage) and to contact the dedicated Assessor.  The portfolio can be accessed at any time, e.g. at home or in the workplace which makes the submission of work much simpler.

Placements/Work Placements

This is a competence-based qualification so it is vital that learners work within an administrative setting. Working within a business environment gives learners real experience to draw from when providing evidence for their NVQ and when working towards their specific competencies.

It is important that learners are working within an administrative position already before enrolling onto the NVQ.

Entry Requirements

All candidates must be in appropriate administrative roles. Prior to enrolment, an Assessor will arrange to meet learners and discuss their job role with them to ensure that it will afford them sufficient scope to provide all of the evidence required.

What are the assessment methods?

There is no requirement to attend College. The Assessor will assess in the workplace and will provide an induction onto the online portfolio and through subsequent contact, will carry out observations at work, obtain testimonies from colleagues, carry out professional discussions with the learner, set knowledge questions and use appropriate work product.

How long is the course?

It is expected that the qualification will take up to 24 months to achieve however, candidates work at their own pace so can achieve as quickly as they wish, taking into account contact with their Assessor.

What are the progression options?

There are progression opportunities onto the level 4 NVQ in Business & Administration or perhaps onto Customer Service or Team Leading.  We also offer knowledge based qualifications in Customer Service and Team Leading at Level 2, which would provide further knowledge on the subjects and are certificated.

Awarding Body

This NVQ is currently awarded by EDI (Pearson).

Course Details

Further Information