Course Information

Who is the course for?

Intermediate apprentices may work in roles such as administrators, office juniors, receptionists/medical receptionists, junior legal secretaries or junior medical secretaries. Tasks the learner will undertake will vary depending on the level and sector in which they are employed. Tasks may include producing documents, preparing notes, organising and co-ordinating events and meetings, developing and delivering presentations, providing reception services, using office equipment, setting up and maintaining filing systems, using a variety of software packages and updating information and managing projects amongst others.

Administration skills are crucial to the effectiveness and efficiency of any organisation, and these qualifications demonstrate a thorough understanding of current theory and practice, which is respected and recognised by practitioners and employers alike.

What does the course involve?

Apprentices will study mandatory and optional units. The mandatory units include:

  • Communication in a Business Environment
  • Principles of Providing Administrative Services
  • Principles of Business Document Production and Information Management
  • Understand Employer Organisation
  • Manage Personal Performance and Development
  • Develop Working Relationships with Colleagues

There are many optional units, the list of optional units is much more extensive and will be discussed at induction with your assessor.

Tasks you will undertake will vary depending on the level and sector in which you are employed. Tasks may include:

  • Producing documents & preparing notes
  • Organising and co-ordinating events and meetings
  • Developing and delivering presentations
  • Providing reception services
  • Using office equipment & a variety of software packages
  • Setting up and maintaining filing systems

What makes this course special?

  • Real work place experience
  • Earn whilst you learn
  • Industry specific Assessor/Tutor support
  • Flexibility in attendance, e.g. choose to attend College one day per week or learn remotely
  • A tutorial programme covering subjects linked to the work environment such as email etiquette, professional letter writing, time management and personal guidance on equality and diversity, safeguarding and money matters

Placements/Work Placements

In order to carry out an apprenticeship the learner must be working in a real work environment, carrying out duties provided by the employer which will develop their ability to work in administration. The apprenticeship will last between 12 – 18 months depending on your motivation to complete and can be delivered at College, one day per week or remotely, using our Virtual Learning Environment, BlackBoard.

Placements can be secured in any organisation where administration takes place, examples include

  • Doctors surgery
  • Solicitor’s office
  • Educational institution 
  • Estate/lettings/travel agency

During a college interview, your Training Officer will discuss how best you can obtain a position.  There may be organisations that the College is working with who are looking for an apprentice that you could apply for a position with or you may prefer to approach an organisation of your choice.

Entry Requirements

An initial assessment will need to take place in order to decide on the appropriate level for your ability, however if you have GCSE grade A – C in English and Maths this will not be necessary.

An assessment of your job role will need to take place in order to ensure there is enough scope and responsibility for you to be able to achieve the Diploma as it is based on levels of competence.

What are the assessment methods?

The Diploma is assessed in the workplace by a competent Assessor who has specific sector knowledge. An on-line portfolio will be built using various assessment methods. Only once all elements of the Diploma have been completed will you have achieved this qualification.

The knowledge element of the Diploma will be assessed via on-line tests after each learning outcome has been taught and you feel ready to sit a multi-choice exam on each subject.

Functional Skills (English, Maths and ICT) will be achieved by studying the content of the syllabus and passing on-line exams.

How long is the course?

The apprenticeship will last between 12 – 18 months depending on your commitment and ability to collect evidence.

What are the College attendance requirements?

One day per week (Wednesday) or remotely, using our Virtual Learning Environment, BlackBoard.

What are the progression options?

  • Level 3 Advanced Apprenticeship in Business and Administration or Customer Service or other sector specific qualifications

Destinations

The majority of apprentices can expect to be offered a permanent contract with their employer with endless progression opportunities going forward. Previous destinations include:

  • HR Administrator
  • Marketing Manager
  • Accountant
  • Business Manager
  • Sales Manager
  • Finance Administrator
  • Customer Service Assistant

Further Information