Who is the course for?
Satisfied happy customers are essential for the success of a business and developing strong customer relationships is key. This short introductory course will help learners to identify customer touchpoints, create customer loyalty and improve the customer service journey. Whether you work frontline in customer service or you are looking for a role in in customer service this courses provided an excellent introduction.
What does the course involve?
This course will provide an introduction to this important area by looking at what customer service is, exploring who an organisation’s customers are (both internal and external), and looking at the customer journey. The importance of first impressions is covered, and there is a strong emphasis on communication skills, with learners looking at verbal and non-verbal communication.
What makes this course special?
The course will use a mix of practical activities and theory to build the learners confidence quickly as well as experiencing learning in a relaxed environment where they can share their customer service experiences with others.
A willingness to take part in role plays as part of the course, however, there are no entry requirements for this introductory course.
What are the assessment methods?
This is an introductory course that carries no formal assessment. Completion of the course will ensure that learners receive a Bridgwater and Taunton College certificate of attendance.
How long is the course?
This is a two week course.
What are the College attendance requirements?
This is an evening course that requires two hours of attendance per week.
What are the progression options?
This could lead on to studying a Level 2 in Business or Travel and Tourism or NCFE event management.