Course Information

Who is the course for?

Anyone that deals with customer service over the phone.

What does the course involve?

  • What is good and bad customer service
  • Types of customer service
  • How customers lose you business
  • The golden rules of customer service
  • Understanding service opportunities
  • Delivering excellent service over the phone
  • Dealing with conflict management

What makes this course special?

Opportunities to develop communication skills and other transferrable skills such as interpersonal skills.

How long is the course?

Half a day.

What are the progression options?

All courses can help as a foundation and in turn lead on to other management qualifications such as ILM Level 2 Award in Leadership and Team Skills.

Further Information