Who is the course for?
Anyone that deals with customer service over the phone.
What does the course involve?
- What is good and bad customer service
- Types of customer service
- How customers lose you business
- The golden rules of customer service
- Understanding service opportunities
- Delivering excellent service over the phone
- Dealing with conflict management
What makes this course special?
Opportunities to develop communication skills and other transferrable skills such as interpersonal skills.
How long is the course?
Half a day.