Course Information

Where is the course delivered?

This is a Distance Learning course, so there is no need to attend College.

This course will be delivered online or paper-based over 16 - 20 weeks. Guided learning hours: 120.

Who is the course for?

This qualification aims to develop the learner’s knowledge and understanding in giving information, advice or guidance.

What does the course involve?

As part of this course you will study five mandatory units:

UNIT 1 - Developing interaction skills for information, advice or guidance

  • Section 1 How to interact with clients
  • Section 2 Effective communication and listening skills in delivering information, advice and guidance
  • Section 3 How your own values, beliefs and attitudes may affect interactions with clients
  • Section 4 The importance of confidentiality and impartiality in interactions with clients
  • Section 5 Developing your own interaction skills

UNIT 2 - Information, advice or guidance work in practice

  • Section 1 The difference between information, advice and guidance
  • Section 2 Identifying and meeting the needs of clients
  • Section 3 The boundaries of your own role in meeting the needs of clients
  • Section 4 Accurate client record keeping

UNIT 3 - Information, advice or guidance work with groups

  • Section 1 The role of group work in information, advice and guidance
  • Section 2 Factors that influence group sessions
  • Section 3 Planning, conductingandevaluating information, advice and guidance sessions
  • Section 4 Facilitating group work

UNIT 4 - Managing information

  • Section 1 Appropriateresourcesforinformation, adviceandguidance
  • Section 2 How to access resources
  • Section 3 The range of clients for whom resources are provided

UNIT 5 - Signposting and referral – information, advice or guidance

  • Section 1 Appropriate signposting and referrals
  • Section 2 Implementing organisational referral procedures
  • Section 3 Good practice when referring or signposting clients
  • Section 4 Monitoring and evaluating referrals

Entry Requirements

  • Learners must be aged 19 years or over as at 31/08/17
  • Must have lived in the EU for the last three years
  • Must currently reside in England
  • Must have a full Level 2 qualification or above (i.e QCF Diploma Level 2, five GCSEs/O Levels grade A-C, two or three AS Levels, CSE grade 1 5 or more, one A Level, QCF Certificate, GNVQ Intermediate, First Diploma, NVQ Level 2, First Certificate or Principle of Learning Level 2)


  • Unemployed and claiming benefits, and using the qualification to obtain work.

*An administration fee will be incurred if you withdraw from the course.

What are the assessment methods?

Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

What are the College attendance requirements?

As a Distance Learning course, there is no need to attend College.

For further information or advice, please contact the Distance Learning team:
01823 366612

Awarding Body


Course Details

Further Information