Course Information

Who is the course for?

This qualification is designed to reflect the activities and responsibilities of candidates who are advice and guidance practitioners working directly with clients. Candidates will be disseminating information to clients, advising them and providing some degree of guidance.

What does the course involve?

The NVQ is related directly to the learner's job role and helps to reflect on their performance at work and review their working practices. It provides a personal development opportunity and enhances efficiency within an organisation. 

Candidates must achieve a minimum of 21 credits. Completion of the mandatory units will provide 12 credits. The remainder will be achieved by completing a selection of optional units (depending on credit value and rules of combination). The assessor will provide guidance on the selection of appropriate units.

Mandatory units:

  • Establish communication with clients for advice and guidance
  • Support clients to make use of the advice and guidance service
  • Review own contribution to the service
  • Understand the importance of legislation and procedures

Optional units:

The optional units cover a wide variety of roles within advice and guidance including:

  • Develop interactions with advice and guidance clients
  • Interact with clients using a range of media, assist advice and guidance clients to decide on a course of action
  • Assist clients through advice and guidance to review their achievement of a course of action
  • Negotiate on behalf of advice and guidance clients
  • Liaise with other services
  • Enable advice and guidance clients to access referral opportunities
  • Manage personal caseload
  • Operate within networks
  • Provide and maintain information materials for use within the service

The assessor will help to identify the most appropriate units for the learner's individual role.

What makes this course special?

Our NVQs are fully supported through our online portfolio system (OneFile).  Candidates have access to their portfolio online in order to upload work, view progress to date (shown as a total percentage) and to contact their dedicated assessor.  The portfolio can be accessed at any time, e.g. at home or in the workplace which makes the submission of work much simpler.

Placements/Work Placements

This is a competence based qualification so it is vital that giving advice and guidance to others is part of the learner's role. Working within this area gives real experience to draw from when providing evidence for the NVQ and when working towards the learner's specific competencies.

Entry Requirements

All candidates must be working as an advice and guidance practitioner. Prior to enrolment an assessor will arrange to meet the learner and discuss their job role to ensure that it will afford sufficient scope to provide all of the evidence required.

What are the assessment methods?

There is no requirement to attend College. The assessor will assess in the workplace, provide an induction onto the online portfolio and through subsequent contact, will carry out observations at work, obtain testimonies from colleagues and carry out professional discussions, set knowledge questions and use appropriate work product.

How long is the course?

It is expected that the qualification will take up to 15 months to achieve however, candidates work at their own pace so can achieve as quickly as they wish, taking into account contact with their assessor.

What are the progression options?

There are progression opportunities onto the Level 4 Diploma in Advice and Guidance (depending on job role).

Awarding Body


Further Information