College Charter

Our promise to you

You can expect:

  • To have the opportunity to study and achieve on an appropriate range of courses or programmes.
  • To progress to further or higher education, training or employment as a result of your education or training.
  • To be listened to, and to have a say in how your experience is as good as possible.
  • To have personal information kept confidential, within data protection and Freedom of Information guidelines.
  • Your studies to be planned and managed effectively to provide enjoyable and coherent learning.
  • Equality of opportunity between people of different groups irrespective of, for example, gender, faith, ethnicity, sexuality, disability, or socio-economic status.
  • To have the opportunity of broadening your experience through a variety of enriching activities.
  • To have individual needs and aspirations, community and employer needs taken into account.
  • Off-site learning and resources to be effectively integrated to give a coherent programme of learning.
  • To have any comments or complaints taken seriously and responded to appropriately.

 Guidance and support while you are a learner

You can expect:

  • Impartial advice and guidance to enable you to identify the course or programme which is right for you.
  • Individual learning needs to be accurately diagnosed and to receive effective and appropriate support throughout your studies or training.
  • Induction programmes to enable you to settle into work quickly, to understand your rights and responsibilities and the demands of the course or programme.
  • Access to information about how you are getting on and opportunities to discuss this with staff.
  • Health, safety and well-being to be assured.
  • Procedures to be in place for recognising poor punctuality, poor attendance and poor performance early and for taking appropriate action.
  • Support in literacy, numeracy, and English for speakers of other languages if required.
  • Careers education and guidance to be effective in guiding you towards opportunities available after completion studies or training.

How to make a complaint

If you feel that we have not met the standards you expect, and you wish to make a complaint, please see our Complaints page which details the process and provides ways to offer feedback.


Responsible for inspecting Further Education
0300 123 4666

Young People’s Learning Agency

YPLA fund 16-18 Further Education
0800 121 8989

Skills Funding Agency

SFA fund 19+ Further Education and Skills
0845 377 5000

Office of the Independent Adjucator for Higher Education

0118 959 9813